defect? If you think that

⦿ No power

Did you turn on the power switch? Please turn it on Is the power cord properly connected to the power outlet and the power input of the device? Is the device placed on a level and stable surface, otherwise it will not turn on due to the operation of the automatic power cut-off when tipping over. ⁂When the power is turned on, there will be a beeping sound.If there is no beeping sound after checking according to the above procedure, please contact us about the failure information on MY PAGE.

⦿ Does not work even when the power is turned on

In case of manual mode, please set according to the procedure of time setting ⇒ power setting ⇒ auto/on/off. If you want to change the mode, please reset from the time setting. Please note that some changes cannot be accommodated. Is the device placed on a horizontal and stable surface? Otherwise, the operation will automatically stop due to the operation of the automatic power cut-off when falling. Do the lights on both sides of the machine light up? If it works properly, the lamps on both sides will light up. If not, follow the steps to reset.

⦿ Doesn't get too hot when working

The wavelength of the infrared rays used by Filapy is more effective in the "non-thermal effect" such as promoting peripheral circulation than in the "thermal effect" that raises the temperature of the irradiated area. Generally, it is normal to raise the temperature of the irradiation part by about 40 degrees. It only feels warm. However, if it is too close to the machine, there is a risk of low-temperature burns, so please be careful. However, if the temperature does not rise at all, please contact us.